Fees & Payments Policy

The price presented for an item at the time of ordering is the price used for that order, subject to availability and correction of clear technical or pricing errors. Product prices may change for future orders.

Any delivery fee or other applicable customer charge will be displayed before the order is placed. MoPharma will not rely on this policy page to introduce a charge that was not presented during checkout.

Only payment methods shown as available during checkout are supported for that order. Payment processing may involve an authorised payment service provider when online payment is enabled.

If a payment appears unsuccessful or duplicated, avoid repeatedly paying for the same order and contact support with the order details. Reconciliation and reversal timing can depend on the payment provider or bank.

Where a refund is approved, it will normally be returned through the applicable original payment route where supported. Eligibility for order cancellation, return or refund is described in the Return, Refund & Cancellation Policy.