Shipping & Delivery Policy

Delivery is available only where the order can be serviced by the fulfilling pharmacy and delivery arrangement. Serviceability can depend on the delivery address, product availability and applicable medicine or prescription requirements.

Processing begins after the order meets the requirements necessary for fulfilment. Prescription orders may remain on hold until the prescription has been reviewed and approved by an authorised pharmacist.

Any delivery estimate is an estimate rather than a guaranteed arrival time. Availability, prescription review, address issues, operational conditions and events outside reasonable control may affect delivery.

Please provide an accurate delivery address and reachable contact details. Delivery of some medicines may require additional verification or other safeguards where applicable.

If an order is delayed, marked delivered but not received, damaged in transit, or contains an incorrect item, contact MoPharma support promptly with the order details so the issue can be investigated.